Privacy Policy

This privacy policy is intended to cover all personally identifiable information or PII (Personally Identifiable Information) that is used in online settings. According to US law, the PII that is present online could be used to identify any person or entity. Read the privacy policy very carefully to ensure that you understand how we protect and handle the PII that is collected throughout the site.

 

What Information Do We Collect?

 

We collect your email address, name, and phone or any other identifiable information that is required to complete your services and offer customer care.

 

When Is Information Collected?

 

When you fill out a survey, fill out a form, enter information on the site, or complete an order.

 

How Do We Use That Information?

 

When you enter information on our site, we use your information to: Customize the experience you have on the site or your customer service experience.

 

To offer excellent communication.

 

The process all orders and transactions.

 

To send emails when needed.

 

To live chat, email and make phone inquiries on our previous correspondence.

 

How Is Your Information Protected?

 

We do not use a vulnerability scan or PCI standards.

 

We never ask for credit card information.

 

We scan for malware.

 

All your information is protected by a secured network, and we only allow access to certain persons on our staff. We also keep your most sensitive information behind an SSL or Secure Socket Layer for your protection.

 

We use proprietary security measures any time you make a purchase, enter your information, or request information.

All transactions are handled by the gateway provider, and information is not saved in our system.

 

Do We Use Cookies?

 

We use cookies because they allow us to provide a better experience. A cookie is a small file that is sent to your computer by the browser so that the browser can remember you in the future. We want to personalize your experience, and cookies help us upgrade our website based on your experiences. Therefore, we use cookies to:

 

To understand your preferences.

 

To track ads.

 

You can ask your browser to warn you when cookies are being used. You can turn them off at any time, and you can go to the help menu in your browser to learn how to set up alerts or turn off cookies.

 

If you turn off cookies, you will not get the seamless experience we have planned. However, you can still use the site and place orders.

 

Third Parties

 

We do not sell or trade your PII at any time unless you have received prior notice and had the option to opt-out. This does not include our hosting partners and other business partners who help us manage the site/business. If these providers change, users will be notified.

 

Anything that is not identifiable may be provided to certain partners.

 

Third Party Linking

 

We do not sell or offer third party products through our site.

 

Google

 

Google’s Advertising Standards are listed here: https://support.google.com/adwordspolicy/answer/1316548?hl=en

 

We also use Google AdWords.

 

Google is a third party vendors who uses the DART technology to target ads for users who have visited the site previously and uses their previous web history for the same ads.  Users can opt-out of the DART cookie by going through the Google Ad and Content Network privacy policy.

 

We do the following:

 

Google AdWords remarketing

 

Google impression reports

 

Demographic or interest reporting

 

The DoubleClick platform

 

We and our third party vendors use technology like DART and DoubleClick to check ad impressions and offer a seamless experience to customers. You can opt out by using the Google Initiative Advertising page or opting out though your Google ad settings.

 

Children Online Privacy Protection Act 

 

The COPPA puts parents in control of their child’s information when that child is under 13.  However, we do not specifically market to children who are under 13.

 

Do Not Track Signals

 

We honor all Do Not Track signals and any browser that uses a DNT device to prevent detection.

 

Do We Allow Third Party Online Behavior Tracking?

 

Yes, we do.

 

Fair Information Practices

 

The Fair Information Practices Principles are used to form the structure that businesses and websites use to manage information. Because of that, we do all the following:

 

We notify you via email within seven days of a data breach.

 

We also use the Individual Redress Principle. This means that anyone who uses our site has recourse against us if data has been breached. They can request an investigation to ensure that we were in accordance with the law, and we will cooperate with any investigation because we take customer information seriously.

 

The Can-SPAM Act

 

The CAN-SPAM Act sets rules for how email addresses are used, how people can be removed from mailing lists, and what those messages can contain.

 

We use your email address to:

 

Send information and respond to your correspondence.

 

Market to mailing lists and follow-up with clients.

 

We comply with Can-SPAM by:

 

Not using misleading emails or subject lines.

 

Identify messages as ads.

 

Offer the physical address of our headquarters or offices.

 

Check third party email marketing for compliance.

 

Honor all unsubscribe requests.

 

If you ever receive an errant message, please contact us so that we can rectify the problem instantly.

 

We may be contacted at:

 

hello@ost.agency